Shipping
Where do you ship from?All orders are shipped from the United States.Which countries do you ship to?Please see our Terms of Service for a list of countries we ship to. If your country is not on the list, please contact our Customer Care team for assistance.How much does shipping cost?United States and Canada:. We offer complimentary insured shipping for orders totalling over $500 (before taxes and after discounts/credits) within the United States and Canada. Orders under $500 are charged a flat rate of $30 for insured shipping.…When can I expect to receive my order?You can expect to receive your order within 5-7 business days. Orders shipped outside the US may take longer to receive due to local customs processing. All Crafted-on Demand items are made just for you. Most pieces ship within a week, but those…Is a signature required to receive an order?A signature is required to receive your order.Will I be charged import taxes to receive my order?United States:. At the point of sale, Menē charges sales tax at checkout for orders shipped to states where it has a physical presence or has reached an economic nexus (exceeding a mandated sales or transaction threshold). Outside of the United…How do I track my order?You can track your order status in the Orders section of your Menē account dashboard. Once your order has been shipped, you will receive a shipment confirmation email containing the tracking information. You can also sign up for SMS or Facebook…Can I have my order held for pickup?Orders cannot be held for pick up at a courier depot.Are there any shipping addresses you do not allow?We do not ship to post office boxes, post offices, courier depots, mail forwarding companies, hotels, or FPO/APO/DPO addresses due to shipper restrictions.What if I'm not available to sign for my order?The courier will attempt to deliver a package three times. If no one is available to sign for the package, it will be returned to us. To arrange a reshipment of your order, please reach out to service@mene.com.Can I select a time for the delivery of my order?We aren't able to schedule a delivery time for your order. Tracking information typically includes a delivery estimate. We recommend shipping to a location where someone is available on weekdays to sign for the delivery.
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Customer Care is open Monday to Friday, 9am to 6pm Eastern.